FAQ

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Regular Clean is for consistent maintenance (weekly/bi-weekly). Deep Clean is a comprehensive, restorative service addressing areas like baseboards, light fixtures, and heavy buildup.

No. Most clients provide secure entry access (code, lockbox, etc.) during booking. We will securely lock up when the job is complete.

No. Our team is fully equipped with professional-grade tools and eco-friendly cleaning products for every service.

We require a minimum of 48 hours notice for all cancellations or reschedules. Late cancellations are subject to a fee to cover our team's reserved time (see our full policy for details).

We accept Cash, all major Credit/Debit Cards (Visa, Amex, etc.), and digital payments like Apple Pay/Google Pay. We do not accept personal or business checks.

All our team members are certified, extensively trained in Adge's detailed cleaning protocols, and are fully insured and bonded for your safety and peace of mind.

If our team arrives and is unable to gain access (lockout/no-show), a fee equal to 100% of the total service cost will be charged, as outlined in our policy.

Please have the exact cash amount ready for the Team Lead upon arrival or completion. Our professionals do not carry change.

Regular Clean is for consistent maintenance (weekly/bi-weekly). Deep Clean is a comprehensive, restorative service addressing areas like baseboards, light fixtures, and heavy buildup.

This is our most intensive clean. It includes mandatory cleaning of inside the oven, inside the refrigerator, and inside all empty cabinets and drawers, along with a full Deep Clean checklist.

Yes. We kindly ask that you declutter (put away clothes, toys, dishes) so our team can focus the allotted time entirely on disinfecting and detailed surface cleaning.

Dish washing and laundry service (wash, dry, fold) are available as separate add-on services and are not included in the standard clean price.

Yes. We offer specialized Commercial Cleaning for offices, retail spaces, restaurants, and large warehouses. Pricing is determined via a custom consultation.

Please notify us immediately. Because we are fully insured, we will document the issue and handle the repair or replacement professionally.

Yes. You can pause your recurring plan through your online client portal. We require at least 48 hours notice.

Standard cleaning includes interior glass only. We offer detailed Interior/Exterior Window Cleaning as a specialized add-on service.

We prioritize punctuality. If a team is delayed, you will be notified immediately via text or call with an updated estimated time of arrival.

Our cleaning teams typically operate between 8:00 AM and 5:00 PM, Monday through Friday. Weekend availability varies by location and is subject to availability.

This is our exterior service, which includes power washing of designated hard surfaces (patios, walkways) and debris removal using a blower service.

We recommend booking at least 1–2 weeks in advance, especially for Deep Cleans and Move In/Out services, to secure your preferred date and time.

If you are not completely satisfied with your service, contact us within 24 hours, and we will return within 2 business days to re-clean the specific areas at no extra charge.

Yes, we offer professional Upholstery Cleaning as a specialty service to remove deep-set dirt, allergens, and refresh your furniture's appearance.

No. Cleaning the interior of cabinets and drawers is exclusively included in the Move In/Out Cleaning service.

Yes. Our Commercial Cleaning plan includes specialized, fast-turnaround cleaning designed specifically for short-term rental properties.

We limit the use of harsh chemicals. Bleach is only used upon specific client request for heavy sanitization, primarily in bathroom areas.

Please call us directly or fill out the Commercial Quote request form on our website so we can schedule a custom consultation and provide an accurate price.

If you have multiple pets or heavy pet hair shedding is a concern, a small Pet Fee may be added to cover the extra time required for thorough hair removal.

Absolutely. Tips are never required but are always greatly appreciated by our team members for their hard work.

No. We operate month-to-month. We require a two-week written notice if you need to cancel your recurring service plan entirely.

Yes. We primarily use professional, eco-friendly products that are effective while being safe for your family and pets.

We make every effort to assign the same cleaner or team to your recurring schedule to ensure maximum consistency and familiarity with your home.

Yes, we dust ceiling fans that are within safe reach of our two-step ladder during a Deep Clean. We cannot clean fans requiring higher ladders for safety reasons.

Yes, you can adjust your frequency via your online portal or by contacting us. Adjusting frequency may change your price per service due to shorter time between cleans.

We frequently offer a 15% discount on the first service booked for new clients. Current promotions are always available on our booking page.

We require a two-week written notice to cancel a recurring plan. There are no cancellation fees outside of this required notice period.

All client access information is stored securely in an encrypted digital system and is only accessible by the assigned Team Lead during the service window.

This fee applies when the premises require significant extra time due to extreme soil, mold, or clutter that was not disclosed during the initial booking process. We always notify you before applying this charge.

No, for security and efficiency, we are unable to accept personal or business checks. Please use cash or our secure digital payment methods.

No. Our quotes are fixed price. The only extra charges would be for undisclosed services (add-ons) or the application of the Heavy Condition Surcharge, which is always communicated to you first.

We do not clean biohazards, excessive trash/debris removal, window exteriors above the first floor, or lift items over 20 lbs for safety reasons.

We provide light dusting of standard blinds and reachable curtains during a Deep Clean. Detailed slat-by-slat blind cleaning is available as an extra add-on service.

Our teams are instructed to never open personal storage, drawers, or cabinets unless specifically requested and required for the service (e.g., Move In/Out).

You may skip dates via your portal. If you skip more than twice consecutively, your next cleaning may be priced at the next tier up (e.g., from bi-weekly to monthly rate) due to the extra time required.

We vacuum area rugs. Professional steam cleaning or extraction for deeply soiled rugs is available as a specialized, separate add-on service.

We dust reachable light fixtures. Cleaning intricate chandeliers requires specialized equipment and may be declined for safety or liability reasons.

We primarily use a professional Soft Washing technique for vinyl and painted siding, which is safer and prevents damage often caused by high-pressure washing.

We determine the appropriate team size (1-4 cleaners) based on the size of your job to ensure efficiency and quality, but we cannot guarantee specific requests.

We offer garage sweeping and light tidying as an add-on service. We do not provide heavy organization or deep cleaning of storage units.

Pricing for upholstery is typically quoted per piece (e.g., sofa, armchair). Please contact us with details about the furniture piece for a precise quote.

We have a standard minimum fee equivalent to two labor hours per service to ensure proper coverage of travel and preparation time.

Yes, we frequently schedule commercial cleaning services after business hours (evenings and weekends) to ensure zero disruption to your staff or customers.

Yes, we typically require a small, non-refundable deposit (or credit card hold) for large, one-time services like Move In/Out or Deep Cleans to secure the time slot.

For homes on a regular maintenance schedule, we recommend a Deep Clean every 6 to 12 months.

We schedule services within a time window (e.g., 8 AM–10 AM arrival). For specific, exact-time scheduling, we recommend our premium concierge booking (available upon request).

Same-day service is rarely available but can sometimes be accommodated with a premium surcharge if we have a last-minute cancellation.

Power washing uses high pressure for hard surfaces (concrete). Soft washing uses low pressure and specialized detergents for delicate surfaces like siding and stucco.

For safety reasons, we do not move heavy items (like large sofas, cabinets, or heavy appliances). We clean around these items.

We wipe down the exterior of floor and ceiling vents. Deep interior duct cleaning requires specialized HVAC contractors and is outside our service scope.

Absolutely. You can prioritize up to three 'hot spots' (e.g., mudroom, pantry organization) during your booking to ensure our team focuses on what matters most that day.

Yes, gift certificates for both specific services and custom dollar amounts are available for purchase directly on our website.

The price is based on the building’s size, layout, level of soiling, industry type, and the required frequency (number of services per week).

We can vacuum the exterior hearth and mantle. We do not clean the interior of the firebox or handle ashes for health and safety reasons.

Yes. We are experienced in cleaning and preparing short-term rentals, providing key exchange assistance, and managing services for seasonal residences.

If exterior service is scheduled and severe weather prevents work, we will waive the cancellation fee and reschedule the service for the next available non-weather-affected day.

For booking and immediate questions, call or text us at (774) 732-3173. For detailed service changes or custom quotes, email us through our website.

Residential pricing is primarily based on the number of bedrooms and bathrooms. Commercial pricing is based on square footage and required frequency.

We clean cabinet exteriors in a Deep Clean. Cleaning the interiors requires the cabinets to be empty and is only standard in our Move In/Out service.

No. Once you establish a recurring rate, it remains fixed unless the frequency changes (e.g., changing from weekly to monthly service).

Our teams use protective gear (gloves, masks when necessary), utilize caution signs (wet floors), and follow strict safety guidelines regarding ladder use and chemical storage.

Yes, but we require a signed waiver acknowledging that we are not responsible for the results or any damage caused by client-provided products.

Cleaning window screens is not part of the standard House Washing but can be included as a specific add-on service during your exterior cleaning appointment.

Yes, the first cleaning for a recurring client is always billed as a Deep Clean rate because it establishes our cleaning standard and requires significantly more time.

Yes. You can easily upgrade any scheduled recurring clean to a Deep Clean via your client portal. We require at least 72 hours notice to adjust the required labor hours.

We clean the exterior surfaces of kitchen hoods. Interior, industrial vent and hood system cleaning requires specialized certification and is outside our scope.

No. We do not lock you into a long-term contract. Our agreements are flexible and require only a two-week notice to terminate service.

You can provide feedback via a brief survey sent after your service, through your client portal, or by calling our office directly.

We cannot service homes with active infestations. Please have a professional exterminator treat the property prior to scheduling our cleaning service.

If our team breaks an item, we document it immediately, contact you, and handle the repair or compensation process via our insurance. We are not liable for items improperly hung or secured.

Yes, our team leads carry mobile payment terminals to process card payments securely at the job site.

Yes, we encourage bundling services! We can often offer a small discount when both interior and exterior cleaning services are scheduled together.

We empty all interior trash cans into your main receptacle (curbside bin). We do not remove excessive bags of trash or external debris.

Yes, you can adjust your frequency via your online portal or by contacting us. Adjusting frequency may change your price per service due to shorter time between cleans.

Yes, gift certificates for both specific services and custom dollar amounts are available for purchase directly on our website.

We clean the exterior surfaces of kitchen hoods. Interior, industrial vent and hood system cleaning requires specialized certification and is outside our scope.

We primarily use a professional Soft Washing technique for vinyl and painted siding, which is safer and prevents damage often caused by high-pressure washing.

Yes, the first cleaning for a recurring client is always billed as a Deep Clean rate because it establishes our cleaning standard and requires significantly more time.

We wipe down the exterior of floor and ceiling vents. Deep interior duct cleaning requires specialized HVAC contractors and is outside our service scope.

All client access information is stored securely in an encrypted digital system and is only accessible by the assigned Team Lead during the service window.

This fee applies when the premises require significant extra time due to extreme soil, mold, or clutter that was not disclosed during the initial booking process. We always notify you before applying this charge.

You may skip dates via your portal. If you skip more than twice consecutively, your next cleaning may be priced at the next tier up (e.g., from bi-weekly to monthly rate) due to the extra time required.

Our teams are instructed to never open personal storage, drawers, or cabinets unless specifically requested and required for the service (e.g., Move In/Out).

No, for security and efficiency, we are unable to accept personal or business checks. Please use cash or our secure digital payment methods.

Residential pricing is primarily based on the number of bedrooms and bathrooms. Commercial pricing is based on square footage and required frequency.

We vacuum area rugs. Professional steam cleaning or extraction for deeply soiled rugs is available as a specialized, separate add-on service.

We require a two-week written notice to cancel a recurring plan. There are no cancellation fees outside of this required notice period.

We can vacuum the exterior hearth and mantle. We do not clean the interior of the firebox or handle ashes for health and safety reasons.

Yes, we dust ceiling fans that are within safe reach of our two-step ladder during a Deep Clean. We cannot clean fans requiring higher ladders for safety reasons.

We have a standard minimum fee equivalent to two labor hours per service to ensure proper coverage of travel and preparation time.

We provide light dusting of standard blinds and reachable curtains during a Deep Clean. Detailed slat-by-slat blind cleaning is available as an extra add-on service.

If our team breaks an item, we document it immediately, contact you, and handle the repair or compensation process via our insurance. We are not liable for items improperly hung or secured.

We clean cabinet exteriors in a Deep Clean. Cleaning the interiors requires the cabinets to be empty and is only standard in our Move In/Out service.

We schedule services within a time window (e.g., 8 AM–10 AM arrival). For specific, exact-time scheduling, we recommend our premium concierge booking (available upon request).

Absolutely. You can prioritize up to three 'hot spots' (e.g., mudroom, pantry organization) during your booking to ensure our team focuses on what matters most that day.

Yes, we frequently schedule commercial cleaning services after business hours (evenings and weekends) to ensure zero disruption to your staff or customers.

You can provide feedback via a brief survey sent after your service, through your client portal, or by calling our office directly.

Yes, our team leads carry mobile payment terminals to process card payments securely at the job site.

No. Our quotes are fixed price. The only extra charges would be for undisclosed services (add-ons) or the application of the Heavy Condition Surcharge, which is always communicated to you first.

We cannot service homes with active infestations. Please have a professional exterminator treat the property prior to scheduling our cleaning service.

We frequently offer a 15% discount on the first service booked for new clients. Current promotions are always available on our booking page.

Yes, we typically require a small, non-refundable deposit (or credit card hold) for large, one-time services like Move In/Out or Deep Cleans to secure the time slot.

We do not clean biohazards, excessive trash/debris removal, window exteriors above the first floor, or lift items over 20 lbs for safety reasons.

Yes. You can easily upgrade any scheduled recurring clean to a Deep Clean via your client portal. We require at least 72 hours notice to adjust the required labor hours.